At Note the Note, we want you to be happy with your purchase. If a digital product doesn’t meet your expectations, we offer a simple and fair refund policy.

Refund Eligibility

We offer refunds on digital products (such as video courses, sheet music, audio downloads, and lesson packs) under the following conditions:

• Your request is made within 7 days of the original purchase.
• You provide proof of purchase (such as an order number or receipt).
• The refund request is made in good faith and not part of a repeated or abusive pattern.

Non-Refundable Items

We do not offer refunds for:

• Refund requests made after 7 days from the purchase date
• Products that have been fully accessed, downloaded, or completed
• Gift cards or promotional/free items
• Bundled product packages (unless the entire bundle is eligible)

Course Exchanges

If a course isn’t the right fit, we’re happy to help you exchange it for a different product of equal or lesser value within the 7-day window. Just let us know!

How to Request a Refund or Exchange

To request a refund or exchange, please contact us

Include:

• Your order number
• The product name
• A short explanation of the issue

We aim to process all refund requests within 3–5 business days.